Frequently Asked Questions
Everything you need to know about your aquatic gear and orders.
How long does shipping take for custom lifeguard apparel?
Customized items, including screen-printed or embroidered lifeguard uniforms, typically ship within 7-10 business days. Standard in-stock items usually ship within 24-48 hours.
What is your return policy for swimwear?
We accept returns on unworn swimwear within 30 days of purchase, provided all original tags and hygienic liners are intact. Please note that customized team suits are final sale.
Do you offer bulk discounts for swim clubs or facilities?
Yes, we provide competitive team pricing and bulk discounts for lifeguard agencies, swim clubs, and water parks. Please contact our sales team for a custom quote.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are your rescue tubes and cans Coast Guard approved?
All our professional-grade rescue equipment is designed to meet industry safety standards. Specific certifications are listed on each product page under the technical specifications.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and official Purchase Orders from government agencies or educational institutions.